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Policies, Terms and Conditions

The terms, policies, and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Spa City Woodworks" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Spa City Woodworks of AR.

 

We appreciate your business and want you to be satisfied with your purchase.

 

Please Note: We are not responsible for web page malfunctions or mistakes that may cause incorrect prices or sizes to appear. If an error causes the total cost for your order to increase or sizes to be different than listed, we will contact you before making any adjustments.  You have the right to cancel an order without penalty if a discrepancy is noted or before a custom order has been cut.

 

SHIPPING:
We try to ship your orders promptly – usually within one business day, however it may take up to 3 to 5 business days for special orders. Free shipping (when available) only applies to those applicable listings and to those being delivered within the continental US.  Some woods are not eligible for free shipping due to weight or size restrictions.
 
RETURNS:
We want you to be happy with our products. You must inform us within 3 business days after the receipt of your order of anything that is unsatisfactory.  Contact us via either email or by phone. You may return unaltered wood within 15 days of your receipt of the order.  Please take any necessary precautions to protect the wood you return. Returns that are damaged in transit due to poor packaging will not receive credit.  

 

Items custom milled/cut at your request and special order items cannot be returned for any reason.

 

You must pay return shipping and optional insurance. We will refund your purchase price (less shipping cost) promptly. NO restocking charges if items are returned in saleable condition or as you received them.  Returns not according to the above rules cannot be accepted and no credit can be given. 

 

FEES:

We do not charge a handling fee or inflated shipping fees. Special orders/cuts may require a small cutting fee depending on the complexity and potential waste from cuts.

 

SPECIAL ORDERS:

We will do our best to accommodate your custom cuts requests. Custom cuts will require payment at the time of order and cannot be refunded. We reserve the right to refuse to perform custom cuts for any reason.

 

GIFT CERTIFICATES:

We are proud to offer gift certificates and are available in any amount.  They will be emailed without surcharge worldwide.  Gift certificates are non-refundable and any remainder after ordering will be considered a store credit and cannot be redeemed for cash. They are available in any amount.
 

LIABILITY: 

The purchaser agrees that Spa City Woodworks and its agents, suppliers or employees shall have no liability other than the replacement of wood at our sole discretion, or offering of a refund according to the above policies.  In no case shall Spa City Woodworks or any affiliate have any other liability, financial or otherwise with respect to any item sold, offered for sale or as a free sample, or for any other service, advice, suggestions or consultations, paid or unpaid.  You agree to use all commonly agreed upon safety practices and to use wood for any purpose at your own risk, and to fully understand all safety practices as specified by competent authorities before beginning any project which could lead to personal injury, death or property damage.  You agree that all legal costs based on actions you initiate or file or required by us to collect unpaid bills from you shall be paid by you and shall be filed only in the county of Garland, the state of Arkansas, United States of America.  Any collection or legal costs shall be the responsibility of the delinquent party who owes the unpaid bill.